عباية كريب مقلم: بنمط البليزر بلون زيتي

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•  Delivery & Return

  Delivery

  Lafta delivers products within the Kingdom of Saudi Arabia. According to our estimate, your order is expected to arrive within 2 to 7 business days, starting from the day your order is confirmed via email, depending on your region. This period varies in international shipping to the Gulf countries and Egypt. And Jordan, where it starts from 5 to 15 working days. Delivery fees, if any, will be added to the product prices and will be displayed in Saudi Riyals and US Dollars separately on the order form during the payment inspection and review process. If there is no one to receive the order, the shipping company will keep your shipment for a period determined by the shipping company, which may range up to 7 days, or according to the shipping company’s policies. If you are unable to receive your order in the second delivery attempt, you may have to pay additional delivery fees for any delivery attempt. Other. Orders are delivered from Saturday to Thursday, excluding Friday and official holidays.

  • If shipping is international

  1. The customer is obligated to bear all international shipping costs, which depend on the cost of delivery to the target country.
  2. If the receiving country imposes customs duties, the customer will bear these charges in full.
  3. The store is not responsible for paying any customs fees and has no relation to them.

  return and exchange

  (Note: The period of return and exchange in branches is within 48 hours from the date of purchase, provided that the purchase invoice must be available) The period allowed for return is 2 days (48 hours) and exchange is 5 days from the date the customer receives the order. Products that cannot be exchanged or returned (modified abayas - Offer - unions)

  1. The product must be in its original condition and not been used, with all labels intact, undamaged, and in the original packaging.
  2. The customer bears shipping costs in the event of a return or exchange, at a value of only 19 riyals.
  3. If the product is defective or an error occurs in the order, Lafta Store will bear all shipping costs in the case of exchange or return, provided that the defects are clearly photographed and the details are sent within 48 hours of receiving the order.
  4. The cash on delivery fee (20 riyals) is non-refundable.
  5. If an order is returned with an attached item (gift, free product, or voucher), all products will be returned.
  6. In the event of a request to return part of an order with an attached purchase voucher, 50% of the value of the purchase voucher will be refunded.
  7. If the return request is accepted by the store, a return shipment is created by the store for the customer, and the returned shipment is delivered by the customer to the nearest branch of the shipping company.
  8. Once the order to be returned is received and inspected, we will send you (a WHATSAPP message to the same number registered on the order) to notify you that we have received the returned item. We will also notify you whether your refund has been approved or rejected.
  9. If your order is approved, your refund will be processed and the amount will be returned to the credit card of the purchase or to your bank account (if paid in cash on delivery).
  10. The customer's amount will be returned within a period of 2 to 7 working days.
  11. If the purchase was made via VISA or MASTERCARD, the amount will be returned within the period from 7 to 14 business days.
  12. If you haven't received your refund, first check your bank account again. Next, contact your bank. There is often some processing time before the amount is refunded to your account. Method of return or exchange"] Enter the My Account page, then click on Orders and select the order you want to return or exchange.

  • After selecting the order, click (Request a return) against the order.
  • The (Request a Return) option will not appear if the order is non-returnable or exceeds the limit of days allowed for return.
  • After clicking on (Request a return), the product to be returned is selected, the quantity to be returned for the order is specified, the reason for the return is written, and pictures are attached (if available).
  • Click on submit the application.
  • If the store accepts the return request, the order status will change from The return request has been submitted to The return request has been accepted, and you will be contacted by the shipping company to receive the request and then transfer the refund amount to your account.
  • After submitting your order, your order status on the Orders page will change from Complete to Return Request Submitted.
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